21st century process mapping

When carrying out reviews of services and processes it is necessary to capture the current state or AS IS situation including the important day-to-day work activities i.e. key processes. A traditional way of doing this has been to get people together who work on a particular process and use post-it notes, rolls of paper and Microsoft Visio based tools to create and document a process map. This is very time consuming and it is becoming more and more difficult for staff to be released from the day job to do this.

Whilst software tools are starting to become available to provide this capability, most are still not workshop friendly but the Engage Process Suite from the Engage Process company in Holland is one toolset which we can recommend. It enables rapid capture of processes in group workshops and produces rich output for exploration, sharing and analysis of the AS IS process which can then be compared against the future state or TO BE process to immediately create an outline business case.

We are accredited to provide training, coaching and mentoring of how to use the Engage Process Suite for the absolute best results and outputs.